Privacy Policy

Effective Date: September 22, 2024

At RadioStream Canada, including our brand subsidiaries DataCenter2 and SkillRadio (collectively referred to as "RadioStream"), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the rights of individuals regarding their data under global regulations, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

By using our services, including web hosting, audio and video streaming, software development, Alexa Skills, Google Actions, and related services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information Collected Automatically

When you access our services, we may automatically collect non-identifiable data through the use of cookies and similar technologies. This may include:

• IP address
• Device type and browser information
• Usage data, including the date and time of access, pages viewed, and time spent on our services
• Technical data necessary for the operation and optimization of our services

b. Information Collected from Business Partners

For customers who engage RadioStream, DataCenter2, or SkillRadio for hosting, distribution, and development services, we may collect business contact details necessary to manage your account and deliver our services. This information may include:

• Name
• Business contact information (e.g., email address, phone number, and physical address)
• Payment and billing details, when applicable for commercial services

Note: RadioStream does not request, collect, or store PII, including names, contact details, or payment information, from end-users interacting with our hosted content, streams, Alexa Skills, or Google Actions.

2. How We Use the Information

The information we collect is used solely to improve and operate our services. Specifically, we may use this data for the following purposes:

• To deliver and maintain our services and ensure their optimal functionality
• To monitor the performance of our servers and troubleshoot technical issues
• To communicate with business partners and manage client accounts
• To comply with legal requirements and applicable regulations
• To enhance security and prevent unauthorized access or attacks on our systems

3. Data Protection and Security

RadioStream takes data protection and security very seriously. We have implemented robust security measures designed to protect the data we collect and process. These measures include encryption, secure server environments, and access control protocols to prevent unauthorized access, data breaches, and potential misuse of information.

Although we take these precautions, no system can be fully secure. We cannot guarantee the absolute security of data, but we strive to uphold the highest industry standards for protection.

4. Sharing of Information

We do not sell, rent, or share personal information with third parties for marketing purposes. We may share limited non-identifiable data or business contact information in the following circumstances:

• Service Providers: We may engage third-party service providers to support our operations, such as data hosting services. These providers are required to maintain confidentiality and are only permitted to process data as necessary to perform services on our behalf.
• Legal Compliance: We may disclose information when required by law, regulation, or legal process (e.g., in response to a subpoena or court order) or to protect the rights, property, or safety of RadioStream, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction. We will ensure that any such transfer is compliant with applicable laws and privacy protections.

5. Your Rights

RadioStream is committed to providing transparency and control over your data. Depending on your location and applicable law, you may have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you, subject to applicable legal exceptions.
• Right to Rectification: If you believe that the information we hold about you is inaccurate or incomplete, you can request that we correct or update your data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete the personal data we hold about you.
• Right to Object: You may object to the processing of your data for certain purposes, such as direct marketing or where we rely on our legitimate interests to process your data.
• Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or if you have any questions about how we process your data, please contact us at support@radiostream.ca.

6. Cookies and Tracking Technologies

RadioStream may use cookies, web beacons, and similar tracking technologies to improve user experience, monitor service performance, and analyze website traffic. You can adjust your browser settings to refuse or block cookies, but please note that this may impact the functionality of certain features.

7. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For non-identifiable data, we may retain this information indefinitely for historical analysis and reporting purposes.

8. International Data Transfers

If you are located outside of Canada, your data may be transferred to and processed in countries other than your own. These countries may have different data protection laws. RadioStream will take steps to ensure that your data receives adequate protection in line with applicable legal requirements.

9. Compliance with EU-GDPR and Other Regulations

RadioStream complies with the General Data Protection Regulation (GDPR) when processing the personal data of individuals located in the European Economic Area (EEA). We have implemented policies and processes to ensure that our collection, use, and protection of personal data comply with GDPR and other applicable regulations.

If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint with a supervisory authority in the EU.

10. Updates to This Policy

We may update this Privacy Policy from time to time in response to changes in our services, legal requirements, or industry practices. We will notify users of significant changes by posting the updated Privacy Policy on our website. We encourage you to review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your data rights, please contact our compliance department:

RadioStream Canada
329 Howe St, Suite 2018
Vancouver, BC V6C 3N2
Tel: +1-604-901-3600
Email: support@radiostream.ca
www.radiostream.ca