1.    Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between RadioStream. and Customer for the provisioning of streaming audio services required to support and sustain the product or service.

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.

This Agreement outlines the parameters of all Streaming audio services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.

2.    Goals & Objectives

The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent Streaming audio service support and delivery to the Customer(s) by the Service Provider(s).

The the goal of this Agreement is to obtain mutual agreement for Streaming audio service provision between the Service Provider(s) and Customer(s).

The objectives of this Agreement are to:

·         Provide clear reference to service ownership, accountability, roles, and/or responsibilities.

·         Present a clear, concise, and measurable description of service provision to the customer.

·         Match perceptions of expected service provision with actual service support & delivery.